Renewal Timeline
Invoice issued: We generate and send your invoice 7 days before the renewal due date.
Payment processed: Payments are automatically charged 5 days before the due date. This window allows sufficient time for the transaction to clear so that funds are received by the due date.
Service continuity: As long as payment is received successfully, your subscription will renew uninterrupted.
Payment Method Requirement
For all monthly subscriptions, a valid credit card must be kept on file to ensure uninterrupted service. This ensures payments can be processed automatically and on time.
What You Should Do
Keep your credit card details up to date.
Check your invoices when issued so you know when payment will be processed.
Contact support immediately if you see an error on your invoice or if your card is expiring soon.
Key Takeaway
Invoices are sent 7 days before renewal, payments are processed 5 days before, and a valid credit card is required for all monthly subscriptions. These measures ensure that payments are received on time and your services remain uninterrupted.